Terms & conditions

Please read these terms & conditions carefully before ordering any products. By ordering any of the products listed on theclaybody.nl, you agree to be bound by these terms & conditions.

 

SHIPPING

Once bought your items will shipped within 5 working days. Depending on where you live parcels can take 1 up to 4 weeks to arrive. All domestic parcels are shipped by PostNL and international parcels via PostNL International before taken over by your local carrier. Once shipped the customer receives the track and trace code. The clay body is not responsible for any items being lost in shipment but please do contact me in case of any problems.

STUDIO PICKUP

If you're in Rotterdam, pickup from my studio is an option. Please contact me to arrange your pickup.

 

RETURN & REFUND POLICY

The ceramic pieces are not eligible for returns, refunds or cancellations.

 

PRODUCTS

In case items are damaged in transit, please email info@theclaybody.nl

within 24 hours of receiving the parcel with attached evidence photos. I will come back to you as soon as possible.

 

As all pieces are made by hand, no two pieces will be identical. There will also be subtle imperfections; these include variations in the materials as well as evidence of the making process.

 

PRIVACY
The clay body respects your right to privacy and will not sell, transfer, exchange, or share your information to any outside party. Your personal information is used exclusively by The clay body to process your online order, or to be added to our mailing list if you choose.  Email addresses submitted when placing an online order will not be added to our mailing list. If adjustments are made to our privacy policy, those changes will appear in our policies page.

 

CONDITIONS
All content on this site may not be reproduced in any manner without the express written consent of The clay body.

 

For any further questions, please contact me through email, info@theclaybody.nl